Shipping policy

SHIPPING POLICY

Processing Time

Orders are processed every hour from Monday to Friday (excluding public holidays). An order placed before 2:00 PM on a business day will be shipped the same day.

Order Tracking

If a tracking number is provided by the carrier, we will update your order with tracking information. Please note that it may take some time for the tracking number to activate.

Delivery Times

We offer three different delivery methods:

  • Mondial Relay (3 to 5 business days)

  • Colissimo with signature (2 to 3 business days)

  • Chronopost Express, delivered the next day before 1:00 PM in mainland France (excluding weekends and public holidays) for any order placed before noon.

Delivery times are indicated by our shipping providers. We are not responsible for delivery delays. All orders are continuously processed and shipped the same day.

Pending Orders

If an item is on backorder, we will send the in-stock portion of your order. When the item becomes available, we will ship the remainder of your order. No additional shipping or handling fees will be charged for the second shipment.

Shipping Fees

Shipping fees are as follows:

  • Mondial Relay: €3.99

  • Colissimo with signature: €7.99

  • Chronopost: €14.99

Address Verification

Each customer must ensure that their address is correctly entered: All fields must be filled out accurately: name, first name, number and address, postal code, and city. We emphasize that all fields must be completed correctly, and we disclaim any responsibility in case of error.

Delivered Orders

Once an order is marked as delivered, we are not responsible for lost packages. Each customer must ensure that their mailbox is secure and compliant. No claims can be made if an item is explicitly marked as delivered by postal services. We decline all responsibility, as the postal services are responsible for ensuring the proper delivery of each product.

International Shipping

Shipments outside the Eurozone may incur additional charges. These fees are the buyer’s responsibility and are entirely beyond our control. For more information, please contact our customer service.

Return Fees

If a package is returned to the sender due to refusal or non-collection, the following fees will be deducted from the total refund of the order:

  • Shipping fees (Mondial Relay: €3.99, Colissimo: €7.99, Chronopost: €14.99)

  • Return fees (identical to shipping fees)

  • Return processing and handling fee (€3 per order)

If the shipping cost was waived due to a special offer, please note that the standard shipping rates will also be deducted from your order refund.